Terms of trade
Payment
Carat Design accepts payment with Visa/Dankort, Visa and MasterCard. Payment will only be debited from your account when the item is dispatched.
All amounts are in DKK. Danish kroner and is incl. VAT, unless the item is used and sold VAT-free according to applicable second-hand VAT rules from which no VAT can be deducted. If you visit outside Denmark, the currency will change to the most suitable localization. The price will reflect the DKK price in local currency with the current exchange rate.
Carat Design uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.
Delivery
Carat Design delivers on all weekdays, with orders placed before 12.00
Shipping and freight is free in Denmark. Shipping to EU countries will cost 150,- DKK. Countries outside the EU will cost 600,- DKK In transit.
Delivery in Denmark will take place within 3-5 working days. Delivery outside Denmark, 1-2 weeks.
Right of complaint
There is a 2 year right of complaint in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing.
The complaint does not apply to errors or damage caused by incorrect operation of the product / service.
Carat Design will cover return costs to a reasonable extent.
On return
Inquiries should be directed to and complaints should be sent to:
Carat Design
Moellegade 17
9000 Aalborg, Denmark
Packages sent on cash on delivery are not accepted.
Refund
If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.
Cancellation
There is a 14 day full right of return on goods purchased in our Webshop.
The period is calculated from the day you receive the order.
Return costs are your own responsibility.
Cancellation must be notified to us no later than 14 after the purchase and from the cancellation you must return the shipment no later than 14 days after.
The notice must be given by mail at info@caratdesign.dk. In the message, you must make us clearly aware that you wish to exercise your right of withdrawal.
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words – you can try the product in the same way as if you tried it in a physical store.
If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.
In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.
Privacy Policy:
Carat Design respects customers' privacy and does not disclose/share private information to other third parties. Information to complete a transaction will be charged
Carat Design does not sell the customer's name, address, email address, credit card information or personal data to any third party without prior permission from the customer.